Tagit RFID Solutions, recently announced as sponsor of ‘Best Use of Technology’ for the highly-anticipated Middle East Hospitality Awards (MEHA) 2017, has been making waves in the hospitality industry in the Middle East with its RFID solutions, which some of the region’s most exciting new and existing properties are using to make significant improvements to their operations.
RFID, also known as Radio Frequency Identification, is reportedly worth US $9 billion worldwide. It uses electro-magnetic energy from an RFID reader to track or identify a tag which is attached to an object. The tags can be used on anything from clothing, to hotel key cards, to laundry. The technology is more accessible than ever before and not only helps streamline hospitality operations, but enhance the experience of guests.
Dubai’s impressive dusitD2 Kenz Hotel (announced this week as finalists in MEHA 2017’s Mid-Market Hotel of the Year; Best New Restaurant of the Year; and Most Impressive Hotel Feature categories) recently announced that it has reduced the time taken to count and sort a batch of laundry by up to 78% using Tagit’s ‘Tagit Linen Count’ solution. Talk About Hospitality spoke with Jamie More, Executive Vice President of Tagit RFID Solutions, about the future of RFID in a hospitality context:
1.Please explain how ‘Tagit Linen Count’ works and what makes it such an effective solution for the hospitality industry?
The Tagit Linen Count solution works by using special RFID tags to help the hospitality industry manage one of their biggest headaches: laundry. Our RFID tags are sewn into the care labels of items such as towels and bed linen, and our Linen Count Solution tracks the movement of each item from the hotel to the internal or external laundry facility using hand-held or fixed RFID readers. In addition to providing Variance reports of any items that are not returned from the Laundry, it also provides details on the consumption of each item. Using RFID enables hoteliers to count and sort laundry simultaneously, in a fraction of the time it would take to do it manually. Our solution also provides stock check functionality, meaning you can quickly scan the contents of a pantry to understand your current stock levels.
2. Why is it so important for hotels to have a solution for linen management like ‘Tagit Linen Count’ in place?
It’s important for a variety of reasons, including:
- Provides major operational efficiencies by reducing the amount of time staff currently spend counting and sorting linen;
- Can extend the life of the linen by up to 30% because hotels can rotate linen stock based on consumption levels;
- Allows strategic planning for procurement of new linen based on use, current stock and forecasted demand;
- Identifies lost or missing items quicker, making reconciliation easier;
- Helps enable quicker room turnover due to better management and visibility of stock.
3. Can you please provide some project examples based here in Dubai and where possible, results that demonstrate how these solutions have improved processes for hotels?
The dusitD2 Kenz Hotel in Barsha Heights is using our Linen Count solution to help manage their laundry operation. Before the implementation of our solution, it could take upwards of 45 minutes to manually count and sort a batch of laundry. Using our solution, this time has been reduced to just 10 minutes, which delivers a 78% improvement compared to the manual process. When the dusitD2 Kenz Hotel receives their linen back from the laundry company, they can now quickly scan the returned items and immediately identify any shortages
4. What are trends that you are currently witnessing in the hospitality industry here in Dubai?
As consumers, our homes are becoming filled with technology, a lot of which is connected to the internet as part of the Internet of Things (IOT). When we stay in hotels, we demand the same comforts. Hotels are adopting technology to enhance the guest experience both directly and indirectly, ensuring we enjoy our stay and that we will return in the future. This also leads to staff being more available to service customers instead of being held up by time-consuming back-office operations.
5. What are Tagit Global’s future plans for the hospitality industry in this region?We have already developed a number of new solutions for the hospitality industry, including Asset Management and Uniform Management and we would like to work closely with the hotel operators to understand other aspects of their operations which could benefit from RFID. We have also developed a footfall solution that can provide reports showing you how busy your conference room/restaurant/ballroom was and perform trend analysis based on other days, weeks, months and years. The footfall solution can also track employee footfall and movement using RFID.
6. Anything else that you would like to add?
RFID can make a big impact to the top and bottom line for hotels. The technology is now more accessible than ever and not only helps streamline your operations, but also enhances the experience of your guests. Our solution uses a combination of Cloud-based infrastructure and a mobile-based application, making implementation quick and efficient. It also means you always have reports available to you, wherever you are. The Linen Count solution is suitable for all existing and new laundry items.
For more information, go to: www.tagitglobal.com